Refund and Cancellation

Last updated on: 26-12-2025

TAZHAL believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

1. Cancellations

Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the "Same Day Delivery" category.
No cancellations are entertained for those products that the marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited occasion offers and therefore cancellations are not possible.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

2. Refund Policy

If you are eligible for a refund based on the conditions above, the refund process will be initiated after the product is returned and verified.
For legitimate complaints regarding damaged or defective products, a refund or replacement will be processed.
In case of any Refunds approved by the TAZHAL, it’ll take 6-8 Business working days for the refund to be processed to the end customer.

3. Returns (If Applicable)

If the product is received in a damaged condition, please report the issue to our support team immediately. The request will be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

Contact Us If you have any questions about our Cancellation and Refund Policy, please contact us:

Merchant Legal Entity Name: TAZHAL
Registered Address: C47, 2nd Street, Anna Nagar S.O (Chennai), Anna Nagar, Tamil Nadu, India, 600040
Operational Address: 1001, 10th Street, ERI Scheme, Mogappair West, Chennai, Tamil Nadu, PIN: 600037
Telephone No: 8122162136
E-Mail ID: tazhalpublications@gmail.com